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By commencing a coaching session, we both agree to the following.

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Confidentiality

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In most cases the work we engage in is private and confidential, however there

are exceptions to this privacy:

1. If there is a situation where you or someone else are at risk of serious harm

which we could prevent by breaking confidentiality then we will act to

prevent that harm. Unless there is an emergency or it would increase the

risk of harm I would still try to discuss this with you first.

 

2. If your coaching  is being paid for by someone else they will, of course, know

whether or not you are attending. Where it is being paid for by your employer or parent

there is likely to be an obligation to report to them about the progress of your coaching. The specific content of your coaching sessions will only be discussed with your employer or parent with your permission.

 

Getting the Most Out of the Coaching

 

Coaching is designed to support personal, professional, business, leadership, career, and life development through structured conversations, goal setting, accountability, and personal reflection.

The Client acknowledges that coaching is not consulting, counselling, psychotherapy, mental health treatment, legal advice, financial advice, or medical advice.

 

You acknowledge

• Coaching is a collaborative process.

• You  remain fully responsible for all decisions, actions, and results arising from coaching sessions

• Success cannot be guaranteed.

• I cannot  guarantee specific business, financial, career, relationship, or personal outcomes

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Cancellations and Missed Appointments

 

Your appointment is booked exclusively for you and as I have limited appointment

slots it means I need to charge for missed appointments or cancellations with

less than one full working day’s notice. So if you get sick or busy and doubt

you’ll make the appointment please phone the day before (on the Friday if it’s a

Monday appointment) and let me know. If you are late your appointment will still

have to finish on time to be fair to the next client.

I will endeavour to give you 24 hours notice for cancellations/rescheduling at my end due to emergencies, illness or unforeseen circumstances.

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 Fees and Payment

• Coaching fees are payable in advance unless otherwise agreed.

• Payment must be received before coaching sessions commence.

• Prices are stated in New Zealand Dollars (NZD).

• Any overdue invoices may incur collection costs and interest where permitted by law.

 

Refund Policy

 

Coaching fees are generally non-refundable once services have commenced.

Refund requests will be considered at my sole discretion and may be subject to administrative costs.

 

Communication Between Sessions

 

Reasonable email, phone or messaging support may be provided between sessions where included in the coaching package.

However, I do not guarantee immediate responses and am not generally available for emergency support.

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Intellectual Property

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All coaching materials, worksheets, assessments, templates, workbooks, frameworks, training materials, and resources remain the intellectual property of Reach Coaching.

You may use these materials for personal use only and may not reproduce, distribute, sell, or share them without written permission.

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Termination

 

Either party may terminate the coaching relationship at any time by providing written notice.

Any outstanding fees remain payable.